Zendesk is a cloud-based customer service platform widely used by businesses to manage customer support interactions. It offers tools for handling support tickets, live chat, email, phone, and social media queries in one unified interface. With automation, analytics, and integration capabilities, Zendesk streamlines workflows, improves response times, and enhances customer satisfaction. Its flexible API allows companies to customize the platform to their specific needs, making it suitable for organizations of all sizes. Zendesk also supports self-service options, such as knowledge bases and community forums, empowering customers to find answers independently. Security features, compliance certifications, and regular updates make Zendesk a trusted choice for managing sensitive customer data in compliance with industry standards.