Salesforce is a cloud-based customer relationship management (CRM) platform used to store customer contacts, support cases, sales activity, and other business records in one central system. Because it often contains sensitive operational data, it is a high-value target in cyber attacks.
Security risk usually comes from identity and permission abuse rather than software exploits. Attackers may phish employees, trick support staff into changing access, abuse connected apps and OAuth grants, or exploit overly broad guest-user and public-site permissions. If an account or integration is misconfigured, large volumes of records can be exported, viewed, or modified without malware on endpoints. Defenders should tightly control roles, review connected apps, limit guest access, monitor bulk exports and unusual API use, and require strong verification for access changes. In practice, Salesforce security is as much about protecting business workflows as protecting the application itself.