A call transcript is a text record of a phone conversation, created manually or with speech-recognition software. It may contain names, phone numbers, account details, and other information shared during the call.
In cyber security, transcripts matter because attackers can use exposed details to impersonate customers, conduct targeted phishing, or support account fraud. Organizations should limit access to transcripts, retain them only as long as needed, and protect them with appropriate encryption and access controls. When a breach is claimed, verify whether transcripts were actually exposed before treating the claim as confirmed.