Business-process redesign is the deliberate reworking of a workflow so technology changes how tasks are assigned, reviewed, and completed. It is not just adding a tool to an existing process; it means changing the process itself so people, systems, and approvals fit the new capability.
In cyber security, this matters because new technology can create new risks if old controls stay in place. For example, when AI drafts tickets, scans documents, or recommends actions, the workflow must define who checks the output, where sensitive data is allowed, and when a human must approve the result. Attackers can exploit poorly redesigned processes through prompt injection, unsafe automation, or trust in unverified output. Defenders use redesign to add validation, least privilege, logging, and clear accountability so automation helps without weakening control.