IVASS is Italy’s insurance supervisory authority. It oversees the insurance sector and sets or interprets rules that insurers must follow, including rules relevant to claims and digital services.
In a digital claims process, such as a guided form delivered through a messaging app, regulatory compliance involves more than collecting information. Insurers need appropriate controls for identifying the person making a declaration, recording consent, checking submitted data, and retaining a reliable final record. IVASS is relevant because its requirements help define how these insurance processes should be handled. Automated checks can improve completeness and consistency, but do not by themselves prove who submitted a claim or whether its statements are true.