The Now Platform is ServiceNow’s enterprise platform for workflow automation, application services, and data handling. Organizations use it to manage tickets, approvals, IT operations, HR requests, and other business processes through a shared application and database layer.
From a security perspective, the Now Platform matters because it often sits at a trust boundary: users, integrations, scripts, and backend data all meet in one place. Vulnerabilities in this layer can lead to unauthorized data access, privilege escalation, SQL injection, or even code execution if input handling and access controls fail. Defenders focus on rapid patching, strong authentication and authorization, careful review of custom apps and integrations, and monitoring for unusual database or administrative activity.