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#SME customer service

The Quiet Risk Behind AI Voice Agents: When a Smooth Handoff Decides Trust

13 July 2026 13:06AI Security & Agentic SystemsNorth America / USAKERNELWATCHER

SMEs are adopting always-on voice automation, but the real test is not how natural the bot sounds - it is whether identity, context, privacy, and escalation survive the transfer to a human.

#AI voice agents | #SME customer service | #human handoff