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🗓️ 10 Apr 2026  
Agentic telephony refers to telephony systems that leverage artificial intelligence (AI) agents to autonomously manage call interactions, routing, and workflows. These AI-driven systems can handle customer inquiries, authenticate users, schedule appointments, and even resolve common issues without human intervention. By integrating natural language processing and machine learning, agentic telephony solutions provide personalized, efficient, and scalable communication experiences. This technology is increasingly used in customer service, technical support, and business process automation to reduce operational costs and improve response times. Agentic telephony represents a significant advancement over traditional automated systems by enabling more dynamic and context-aware interactions.
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